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2026 holiday predictions: The evolving customer journey
Digital Transformation

2026 holiday predictions: The evolving customer journey

Rising fraud, shipping costs and AI-driven shopping are set to squeeze retailers' margins this holiday season unless customer data improves.

By Edmund Ng • 4 min read • 2 days ago
Post-quantum cryptography: are we sleepwalking into the next Y2K moment?
Data Protection

Post-quantum cryptography: are we sleepwalking into the next Y2K moment?

Organisations that delay could face costly rushed upgrades as attackers already harvest encrypted data they plan to crack later.

By David Land • 4 min read • 3 days ago
ERP's next evolution isn't automation, it's creativity
Digital Transformation

ERP's next evolution isn't automation, it's creativity

Enterprise software is shifting as AI lets firms create new workflows on the fly, while keeping core data standardised and auditable.

By Matthew Rodgers • 4 min read • 3 days ago
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Software-as-a-Service

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Bridget Perry • 4 min read • 3 days ago
Enterprise leaders seek clarity over complexity in AI
Unified Communications

Enterprise leaders seek clarity over complexity in AI

Rising complexity is pushing enterprise buyers to demand clearer outcomes, as AI and shifting expectations reshape technology decisions.

By Alex Ayers • 5 min read • 4 days ago
How connected retail technology is driving smarter, data-driven decisions
Digital Signage

How connected retail technology is driving smarter, data-driven decisions

Connected store systems are helping retailers cut costs, react faster to demand and keep shelves, pricing and campaigns up to date.

By Paul Kyriakos • 4 min read • 4 days ago
Watchlist screening: Reducing false positives in Australia & New Zealand
Customer Relationship Management

Watchlist screening: Reducing false positives in Australia & New Zealand

Higher false positive rates are slowing onboarding and draining compliance teams as sanctions screening volumes rise across Australia and New Zealand.

By Edmund Ng • 6 min read • 4 days ago

Stories from Other Regions

Opinion stories

The supplement stack gets a software update
Data Protection

The supplement stack gets a software update

Consumers are now getting real-time batch checks, wearable-linked dosing and personalised formulas as supplement brands add AI and connected hardware.

By Hab Shifa • 6 min read • Yesterday
Why a heartbreaking post in your feed deserves a second look before you share
Malware

Why a heartbreaking post in your feed deserves a second look before you share

Scammers are exploiting grief-driven sharing with fake death posts that can spread malware, harvest data and build rogue audiences.

By Mark Gorrie • 4 min read • Yesterday
AI is coming for the month-end close - what CFOs should automate first
Software-as-a-Service

AI is coming for the month-end close - what CFOs should automate first

Finance teams could cut days from month-end reporting by automating repetitive reconciliations first, while leaving judgment calls to people.

By Annexa • 4 min read • Yesterday
How Linen House rebuilt a 33-year-old wholesale brand for a channel-everything market
Digital Transformation

How Linen House rebuilt a 33-year-old wholesale brand for a channel-everything market

A decade-old cloud ERP move let Linen House shift from wholesale to direct sales, with more than half its revenue now coming consumer-facing.

By Annexa • 4 min read • 2 days ago
JW Computers expands desktop PCs for prebuilt & custom
High Performance Computing

JW Computers expands desktop PCs for prebuilt & custom

Australian buyers are weighing convenience against control as desktop PC demand rises, with local warranties and faster access swaying choices.

By JW Computers • 5 min read • 2 days ago
Beyond automation: Why AI is forcing us to rethink how work gets done
Digital Transformation

Beyond automation: Why AI is forcing us to rethink how work gets done

Businesses that treat AI as a mere efficiency tool risk missing bigger gains from redesigning workflows, according to One NZ's Chief Executive Officer.

By Neeharika Chowdhary • 4 min read • 3 days ago
Solar storage explained: When a battery makes sense
Clean technologies

Solar storage explained: When a battery makes sense

Lower feed-in rates and evening demand can make home batteries worthwhile, but only if your solar use and backup needs justify the cost.

By Renewable Industries • 7 min read • 4 days ago
'Use AI in ways you can clearly explain': key tips on maintaining trust with AI use
Data Protection

'Use AI in ways you can clearly explain': key tips on maintaining trust with AI use

Public trust in AI depends on clear policies, mandatory staff training and plain-language explanations of how systems use people's data.

By Kate Kolich • 3 min read • 4 days ago
UK Fraud liability in 2026: The hidden cost of synthetic identity fraud
Fintech

UK Fraud liability in 2026: The hidden cost of synthetic identity fraud

Banks now face a capped GBP £85,000 reimbursement bill per claim as synthetic identity fraud turns into a direct liability under tighter UK rules.

By Barley Laing • 5 min read • Last week
Technology debt is a balance sheet problem
Digital Transformation

Technology debt is a balance sheet problem

Hidden legacy systems are draining budgets through maintenance, manual workarounds and cyber risk, turning deferral into an expensive future liability.

By Corp IT • 4 min read • Last week