NPS stories

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

Surveys show Osome users in Singapore and Hong Kong report higher satisfaction and loyalty than clients of traditional accounting firms.

ESET marks 10 years in Canada, serving 15,000+ businesses with cybersecurity and expanding its presence from Markham to Western Canada.

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

Amplitude acquires Kraftful to integrate AI-powered Voice of Customer tools, enhancing product teams’ ability to analyse user feedback alongside behavioural data.

BeyondTrust has honoured its 2024 Australian partners, with CyberCX named Partner of the Year and 3Columns awarded Growth Partner of the Year.

MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.

CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.

BoardPro has appointed Charles Nowaczek as its new CEO, marking a significant milestone as the company announces profitability amid global expansion plans.

Aspire Technology Solutions reports a 23.6% revenue increase to nearly GBP £40 million, driven by a 97% surge in cybersecurity services.

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

Colt Data Centre Services has cut global greenhouse gas emissions by 40% since 2019, keeping on track for its 1.5°C 2030 targets.

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.

SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.

Australian start-up SourseAI bags $3m in Series A funds led by Centerstone Capital, aiming to expand its AI telecoms platform globally.

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

Thryv focuses on service-based small business owners, those with deep relationships with their customers, and those requiring repeat business and loyalty.

Using the wrong metrics to measure customer experience can be misleading. Averages and Net Promoter Score are often misapplied. #customerexperience.

Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.