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Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
HPE complete care service: Refocused for your AI advantage
Today
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hybrid cloud
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data analytics
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digital transformation
HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.
LevelBlue & Tenable expand exposure tools for partners
Today
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devops
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digital transformation
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cloud security
LevelBlue debuts Exposure Management for Partners with Tenable, giving MSSPs and MSPs tiered, unified exposure and risk visibility tools.
Tycoon 2FA phishing service disrupted in EU crackdown
Today
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ransomware
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manufacturing
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mfa
European authorities and tech firms have disrupted Tycoon 2FA, a major phishing service used to bypass MFA and hijack cloud accounts.
CIOs warn AI adoption is outpacing governance skills
Yesterday
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data analytics
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digital transformation
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cx
CIOs say AI adoption is racing ahead of governance, with skills gaps, risk fears and sustainability concerns stalling efforts to scale.
Why real cyber protection is a continuous discipline
Yesterday
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firewalls
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endpoint protection
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digital transformation
SonicWall urges MSPs and SMBs to stop chasing security features and instead demand managed, measurable protection and real outcomes.
TCS, Zscaler expand partnership with AI workspace suite
2 days ago
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firewalls
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digital transformation
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network security
TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.
Respect through results: Breaking through male-dominated construction with no-code tech
3 days ago
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crm
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devops
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digital transformation
A tech leader swaps a NASDAQ-100 post for Florida construction, using no-code tools to tame chaos and boost profits by 28%.
AI ambitions collide with legacy integration problems
Last week
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edutech
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data protection
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devops
AI is racing into business plans, but NashTech research finds brittle legacy systems and poor integration are quietly throttling progress.
Gcore brings managed Nvidia Dynamo to AI inference
Last week
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private cloud
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hybrid cloud
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hyperscale
Gcore adds managed Nvidia Dynamo to its AI inference stack, promising up to 6x throughput and 2x lower latency across its cloud portfolio.
AI early adopters gain edge as readiness gap widens
Last week
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data analytics
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digital transformation
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partner programmes
AI early adopters gain strategic advantage as global survey finds widening readiness gap and sharper focus on fast-evolving AI risks.
Hexaware, AWS deepen AI-driven enterprise dev push
Last week
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devops
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digital transformation
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hyperscale
Hexaware deepens its AWS tie-up, pairing RapidX with Kiro to speed AI-driven enterprise software delivery while tightening governance.
GitLab expands MSP partner push for agentic AI control
Last week
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data protection
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digital transformation
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hyperscale
GitLab expands its MSP partner programme to deliver agentic AI-powered DevSecOps as a managed service with strict data sovereignty controls.
GTIA launches Innovate Awards for AI-led IT service
Last week
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digital transformation
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cx
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martech
GTIA unveils Innovate Awards to honour deployed AI solutions delivering measurable business impact, with winners earning USD $20,000 each.
Ericsson & NTT DATA team on global private 5G, edge AI
Last week
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robots
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uc
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firewalls
Ericsson and NTT DATA strike global deal to deliver managed private 5G and edge AI for large enterprises across multiple industries.
Study finds AI adoption high but operations lag behind
Last week
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devops
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manufacturing
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digital transformation
Most big firms use AI, yet only 12% run truly continuous AI-led IT operations, missing speed, security and architecture gains.
Unit4 makes Success4U default model for ERPx delivery
Last week
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digital transformation
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cx
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martech
Unit4 makes its Success4U subscription the default model for ERPx and ERP delivery, promising faster, more predictable SaaS rollouts.
Stop-start app modernisation limits enterprise AI gains
Last week
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devops
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digital transformation
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cx
Stop-start app modernisation is blunting enterprise AI returns, as most firms shun continuous upgrades despite rapid AI adoption.
GenAI misuse & ransomware drive surge in cyber attacks
Last week
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malware
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edutech
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uc
Global cyber attacks hit 2,090 a week in January as ransomware surges and risky GenAI use exposes fresh data-leak and intrusion paths.
TMF boosts margins by GBP £32m with Enate platform
Last week
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digital transformation
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cx
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martech
TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.
AI adoption surges but continuous use still lags badly
Last week
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devops
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digital transformation
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partner programmes
AI tools are widespread in big firms, but only 12% have shifted to continuous, AI-driven operations, leaving gains and staff at risk.