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American Stories

Instagram stories

eDesk expands US operations to boost AI-driven support for eCommerce
Customer Experience

eDesk expands US operations to boost AI-driven support for eCommerce

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025

Global Stories

Instagram stories

Halloween scams spike as 63% of festive spam found malicious
Malware

Halloween scams spike as 63% of festive spam found malicious

Bitdefender reports a 63% rise in malicious Halloween spam, with scams posing as festive giveaways and retail offers to steal data or spread malware.

By Melania Watson • 4 min read • Wed, 29th Oct 2025
Bitsight unveils AI tool to combat phishing & brand threats
Phishing

Bitsight unveils AI tool to combat phishing & brand threats

Bitsight launches Brand Intelligence, an AI tool to detect and swiftly tackle phishing and brand threats targeting companies and executives.

By Catherine Knowles • 3 min read • Thu, 16th Oct 2025
RØDE Creator of the Year Awards return with USD $200,000 prize pool
Sandisk

RØDE Creator of the Year Awards return with USD $200,000 prize pool

RØDE announces the 2025 Creator of the Year Awards, offering over USD $200,000 in prizes to celebrate global digital content creators across major platforms.

By Sean Mitchell • 3 min read • Fri, 3rd Oct 2025
Facebook, WhatsApp & TikTok most invasive, Discord safest
Data Protection

Facebook, WhatsApp & TikTok most invasive, Discord safest

Research finds Facebook, WhatsApp, and TikTok most privacy-invasive, while Discord tops the list for safeguarding user data and resisting AI training use.

By Catherine Knowles • 3 min read • Thu, 2nd Oct 2025
Gen Z demands instant service & social shopping from retailers
Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025
Ami Vora joins Datadog board to boost product innovation & scale
Security Information and Event Management

Ami Vora joins Datadog board to boost product innovation & scale

Datadog appoints Ami Vora, former Chief Product Officer at Faire, to its Board to enhance product innovation and support company growth.

By Melvin Hipolito • 3 min read • Mon, 15th Sep 2025
UAE tops world ranking for tech dependency & daily screen use
Digital Transformation

UAE tops world ranking for tech dependency & daily screen use

The UAE ranks as the world's most tech-dependent nation, with residents spending nearly 8 hours daily on digital devices and universal internet access.

By Shannon Williams • 4 min read • Thu, 11th Sep 2025
Norton adds dark web & social media alerts for small firms
Data Protection

Norton adds dark web & social media alerts for small firms

Norton has enhanced its Small Business service with Dark Web and Social Media Monitoring to help firms counter rising cyber threats in 2025.

By Sean Mitchell • 4 min read • Fri, 5th Sep 2025
8x8 reports surge in AI-powered CX adoption & unveils new tools
Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025

Stories from Other Regions

Instagram stories

Australians spend 41 hours weekly online as digital ad spend surges
Gaming

Australians spend 41 hours weekly online as digital ad spend surges

Australians spend 41 hours weekly online, with digital ad spend surging to USD $20.7 billion, driven by social media and influencer marketing growth.

By Melvin Hipolito • 5 min read • Wed, 5th Nov 2025
New Zealanders risk scams as shortcuts drive holiday shopping
eCommerce

New Zealanders risk scams as shortcuts drive holiday shopping

New Zealanders risk scams this holiday season by sharing personal data for discounts and shopping via social media, as AI-fuelled frauds rise, Norton warns.

By Sean Mitchell • 4 min read • Fri, 17th Oct 2025
US tech stocks surge ahead of NZX, highlighting need to diversify
Cartech

US tech stocks surge ahead of NZX, highlighting need to diversify

US tech stocks soar, with the S&P 500 up 14.5% versus NZX's 3.2%, urging New Zealand investors to diversify internationally for better returns.

By Sean Mitchell • 5 min read • Fri, 10th Oct 2025
L'Oréal Paris tops UK social media beauty ranks with GBP £238.5m EMV
Instagram

L'Oréal Paris tops UK social media beauty ranks with GBP £238.5m EMV

L'Oréal Paris leads UK beauty brands on social media H1 2025, with GBP £238.5m EMV on TikTok and GBP £28.6m on Instagram, surpassing Charlotte Tilbury.

By Kaleah Salmon • 3 min read • Tue, 9th Sep 2025
Marks & Spencer leads social media in back-to-school campaigns
Instagram

Marks & Spencer leads social media in back-to-school campaigns

Marks & Spencer led UK back-to-school social media campaigns in 2025, partnering with 1,380 influencers to generate GBP £5 million in earned media value.

By Kaleah Salmon • 3 min read • Mon, 1st Sep 2025
Australia's top food influencers earn up to AUD $18,401 per post
Marketing

Australia's top food influencers earn up to AUD $18,401 per post

Australia's top food influencers earn up to AUD $18,401 per post as TikTok and Instagram redefine how Aussies discover meals and dining spots.

By Melvin Hipolito • 4 min read • Tue, 19th Aug 2025
Greens Senator on why the age ban will be an 'open wound' for the Govt
Data sovereignty

Greens Senator on why the age ban will be an 'open wound' for the Govt

Greens Senator David Shoebridge condemns Australia's social media ban for under-16s and calls for urgent, robust AI regulation and tech literacy in Parliament.

By Sean Mitchell • 5 min read • Sun, 17th Aug 2025