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Digital commerce Stories - Page 20

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Black Friday peak as AI fuels longer online shopping wave
Customer Experience

Black Friday peak as AI fuels longer online shopping wave

Black Friday still delivered the peak online surge, but AI-driven search stretched shopping demand across a longer November window.

By Sofiah Nichole Salivio • 4 min read • Sat, 10th Jan 2026
Mid-market fraud prevention: mistakes retailers keep making
Multi-factor authentication

Mid-market fraud prevention: mistakes retailers keep making

Mid-market retailers are losing billions to increasingly sophisticated fraud, as outdated defences and lax checks leave gaping security holes.

By Bobby Joseph • 6 min read • Sat, 10th Jan 2026
Forter unveils AI copilot to tackle surging fraud risk
Data Analytics

Forter unveils AI copilot to tackle surging fraud risk

Forter launches Prism AI copilot and fresh benchmarks as agentic activity soars 2,107% and automated fraud attempts jump 202%.

By Sofiah Nichole Salivio • 4 min read • Fri, 9th Jan 2026
Study finds value for money eclipses speed & price
Customer Experience

Study finds value for money eclipses speed & price

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 8th Jan 2026
US holiday online sales hit record on mobiles & AI
Gaming

US holiday online sales hit record on mobiles & AI

US holiday online sales hit a record USD $257.8 billion as shoppers shifted to mobiles, Buy Now Pay Later and generative AI search tools.

By Mark Tarre • 5 min read • Thu, 8th Jan 2026
Shoppers now prize reliable, transparent deliveries
Customer Experience

Shoppers now prize reliable, transparent deliveries

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

By Catherine Knowles • 4 min read • Wed, 7th Jan 2026
Algolia named an IDC Leader for AI search and discovery
Customer Experience

Algolia named an IDC Leader for AI search and discovery

Algolia named IDC MarketScape Leader in AI search as it posts 38.5% growth and climbs to fifth worldwide in knowledge discovery tools.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 7th Jan 2026
Craig Newmark backs Global Signal Exchange anti-fraud push
Firewalls

Craig Newmark backs Global Signal Exchange anti-fraud push

Craigslist founder Craig Newmark is funding Global Signal Exchange to expand its shared threat data network against rising online fraud.

By Kaleah Salmon • 4 min read • Fri, 2nd Jan 2026
From click to delivery: How bad data breaks the eCommerce experience
Customer Experience

From click to delivery: How bad data breaks the eCommerce experience

Bad data is quietly wrecking Asia's eCommerce, fuelling failed deliveries, higher costs and eroding customer trust from click to doorstep.

By Bobby Joseph • 5 min read • Tue, 30th Dec 2025
Visa & Akamai partner to secure rising AI shopping
Data Protection

Visa & Akamai partner to secure rising AI shopping

Visa teams with Akamai on new protocol to verify AI shopping agents, tackling a 300% surge in bot traffic and rising eCommerce fraud risks.

By Sean Mitchell • 5 min read • Fri, 19th Dec 2025
Boku rides wallet boom as EBITDA surges & volumes soar
Gaming

Boku rides wallet boom as EBITDA surges & volumes soar

Boku lifts H1 revenue 34% and EBITDA 53% as merchants shift from cards to wallets, pushing payment volumes to $7.4 billion.

By Catherine Knowles • 6 min read • Thu, 18th Dec 2025
Social media drives Black Friday sales surge in UK
Digital Transformation

Social media drives Black Friday sales surge in UK

Social media fuelled a Black Friday boom in the UK, as Rithum data showed global social sales soaring 152% and online spend up 27%.

By Kaleah Salmon • 4 min read • Thu, 18th Dec 2025
Study finds value for money trumps price in eCommerce
Data Analytics

Study finds value for money trumps price in eCommerce

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025
Akamai & Visa join forces to secure AI shopping
Digital Transformation

Akamai & Visa join forces to secure AI shopping

Akamai and Visa are teaming up to secure AI shopping agents, blending edge security with payment checks to tackle fraud in agentic commerce.

By Melania Watson • 5 min read • Thu, 18th Dec 2025
Temu expands Brand Guardian program to fight counterfeits
Marketing Technologies

Temu expands Brand Guardian program to fight counterfeits

Temu signs over 1,500 brands to its expanded Brand Guardian scheme, stepping up IP enforcement and counterfeit crackdowns worldwide.

By Jake MacAndrew • 3 min read • Thu, 18th Dec 2025

Stories from Other Regions

Digital commerce stories

Razorpay unveils smart checkout offers for Singapore
Fintech

Razorpay unveils smart checkout offers for Singapore

Razorpay launches smart checkout discounts in Singapore to nudge shoppers to cheaper payment methods and cut cart abandonment rates.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026
Ecommpay shortlisted for four awards at FStech 2025
Disaster Recovery

Ecommpay shortlisted for four awards at FStech 2025

Ecommpay has been shortlisted for four FStech 2025 awards, underlining its role in driving innovation, security and inclusion in payments.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
PushON marks 20 years with rapid growth & AI focus
Digital Transformation

PushON marks 20 years with rapid growth & AI focus

Manchester agency PushON marks 20 years with 40% revenue growth, tripled scale and fresh AI-driven, international eCommerce ambitions.

By Kaleah Salmon • 4 min read • Fri, 2nd Jan 2026