CXone Stories

American Stories

CXone stories

NiCE launches native Epic integration for healthcare

Hospitals could cut switching between systems as patient calls, messages and records are brought into one Epic workspace.

By Sean Mitchell • 3 min read • Wed, 15th Apr 2026

Global Stories

CXone stories

Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

NiCE & Konecta partner to expand AI customer service

Clients could get faster deployments as the tie-up pairs AI workflows with sector rules and human support across global contact centres.

By Sean Mitchell • 4 min read • Thu, 14th May 2026

Unified Communications

NICE unveils CXone Mpower Orchestrator for service AI

NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.

By Sean Mitchell • 2 min read • Wed, 19th Mar 2025

Unified Communications

NICE recognised as 2024 Gartner Customers' Choice for CCaaS

NICE has been recognised as a Customers' Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.

By Kaleah Salmon • 2 min read • Tue, 19th Nov 2024

Unified Communications

NICE recognised as leader in 2024 Gartner Magic Quadrant

NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.

By Imee Dequito • 2 min read • Thu, 31st Oct 2024

Unified Communications

Nice's Enlighten Copilot wins 2024 BIG Innovation Award

NICE's Enlighten Copilot wins the 2024 BIG Innovation Award, lauded for AI-driven advancements in customer experience and agent performance enhancement.

By Sean Mitchell • 2 min read • Thu, 5th Sep 2024

Unified Communications

NICE secures largest ever CXone deal in the APAC region

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

By Sean Mitchell • 2 min read • Tue, 11th Jun 2024

Data Protection

IPI joins NICE's DEVone Ecosystem, offers Pauseable via CXone

Contact centre specialist IPI joins NICE's DEVone Ecosystem programme, making its unique compliance technology, Pauseable, available via NICE's AI-driven CXone platform.

By Kaleah Salmon • 3 min read • Tue, 23rd Apr 2024

Unified Communications

Europcar adopts NICE CXone to standardise global customer service

Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.

By Sean Mitchell • 2 min read • Wed, 13th Dec 2023

Unified Communications

NICE named Technology Leader by QKS for Customer Journey Analytics

Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.

By Imee Dequito • 2 min read • Thu, 7th Dec 2023

Unified Communications

NICE CXone Summer 2023 release to deliver CX at scale

NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.

By Kaleah Salmon • 3 min read • Mon, 25th Sep 2023

Stories from Other Regions

CXone stories

Software-as-a-Service

NiCE expands RingCentral partnership with AI focus

The deal gives businesses a more integrated way to link employee communications with customer service, as NiCE adds RingCentral's RingEX to its portfolio.

By Mark Tarre • 3 min read • Last month