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Customer Support Stories - Page 4

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Customer Support stories

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Customer Support stories

Zendesk names Tifenn Dano Kwan as Chief Marketing Officer
Software-as-a-Service

Zendesk names Tifenn Dano Kwan as Chief Marketing Officer

The hire underscores Zendesk's push to turn surging AI bookings into revenue, with demand set to top USD $400 million next year.

By Sofiah Nichole Salivio • 4 min read • Last month
GoTo launches unified AI customer experience platform
Unified Communications

GoTo launches unified AI customer experience platform

Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Gainsight launches Developer Studio & Skilljar tie-up
Digital Transformation

Gainsight launches Developer Studio & Skilljar tie-up

Customer support teams could gain more control as the new toolkit cuts developer queues and ties training into community hubs.

By Joseph Gabriel Lagonsin • 4 min read • Last month
8x8 sees surging AI demand as usage revenue jumps 70%
Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Ayla launches video platform for smart home brands
Data Protection

Ayla launches video platform for smart home brands

Smart home makers can now add cameras and doorbells more quickly as Ayla bundles cloud recording, billing and app support into one service.

By Sofiah Nichole Salivio • 4 min read • Last month
AI adoption surges among machine builders, survey finds
Robotics

AI adoption surges among machine builders, survey finds

High costs and data gaps are slowing wider rollout, even as most machine builders use AI in operations and service work.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Airbnb adds car hires, hotels & World Cup experiences
Artificial Intelligence

Airbnb adds car hires, hotels & World Cup experiences

Travellers could now book more of a trip in one app as the platform adds hotels, car hires and World Cup activities.

By Mark Tarre • 4 min read • Last month
Druid AI report finds AI agent use concentrated in key tasks
Digital Transformation

Druid AI report finds AI agent use concentrated in key tasks

Production data from hundreds of enterprise customers shows AI agents are handling only a few high-volume workflows, reshaping deployment priorities.

By Sofiah Nichole Salivio • 3 min read • Last month
Sprinklr social index shows brands lacking relevance
Customer Experience

Sprinklr social index shows brands lacking relevance

Most brands are posting widely on social media but failing to turn activity into engagement, according to Sprinklr's new index.

By Mark Tarre • 4 min read • Last month
AI to wipe out 49% of customer service jobs by 2030
Data Analytics

AI to wipe out 49% of customer service jobs by 2030

Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.

By Sean Mitchell • 3 min read • Last month
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Stories from Other Regions

Customer Support stories

One NZ says trust now decides New Zealanders on AI
Data Protection

One NZ says trust now decides New Zealanders on AI

Confidence is lagging behind AI use in New Zealand, with most users still wary and many saying they would walk away over misuse.

By Joseph Gabriel Lagonsin • 4 min read • Last month
DevRev adds shared memory to enterprise Computer AI
Digital Transformation

DevRev adds shared memory to enterprise Computer AI

Enterprise users are being given a way to reuse context across sessions, as DevRev says its update aims to cut AI rework and burnout.

By Sofiah Nichole Salivio • 4 min read • Last month
Atos launches AI workplace service for mid-size firms
Digital Transformation

Atos launches AI workplace service for mid-size firms

Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.

By Joseph Gabriel Lagonsin • 3 min read • Last month
NAB redesigns app & online banking for retail customers
Digital Transformation

NAB redesigns app & online banking for retail customers

Customers will spend less time hunting for bills and security settings as the bank rolls out a simpler mobile and online layout.

By Karen Joy Bacudo • 3 min read • Last month
UK shoppers want tech to support store staff, survey says
Wearables

UK shoppers want tech to support store staff, survey says

Shoppers are backing connected-store spending only if it helps staff answer queries faster, with 59% finding tech frustrating without human support.

By Sean Mitchell • 4 min read • Last month
Gallagher Security expands India team with two hires
Biometrics

Gallagher Security expands India team with two hires

The hires are designed to bolster sales execution and technical support as demand rises for digital access systems across India.

By Sean Mitchell • 3 min read • Last month