Customer Support stories - Page 12
Kore.ai launches AI platform for enterprise workflow automation
Mon, 24th Feb 2025
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ai
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agentic ai
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analyst report
Kore.ai has unveiled AI for Process, a no-code platform designed to revolutionise enterprise workflow automation and optimise decision-making.
AI boosts work-life balance for US business leaders
Fri, 21st Feb 2025
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ai
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microsoft
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google
A recent report reveals that 61% of US business leaders believe AI is enhancing their work-life balance, with ChatGPT as the preferred tool.
Exclusive: How Constant Contact is empowering small businesses
Thu, 20th Feb 2025
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cx
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martech
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financial systems
Constant Contact continues to empower small businesses with tailored marketing solutions, leveraging AI to enhance efforts for over 500,000 customers globally.
Snowflake unveils Cortex Agents for data integration ease
Thu, 13th Feb 2025
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martech
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cdp
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genai
Snowflake has launched Cortex Agents, a service designed to streamline the integration of structured and unstructured data for enterprises, enhancing productivity.
Unlocking the power of speech to humanise AI-driven customer experiences
Mon, 10th Feb 2025
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cx
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martech
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personalisation
Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.
Zoho unveils advanced AI agents to boost productivity
Wed, 5th Feb 2025
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cx
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martech
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data privacy
Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.
Applied Labs secures USD $4.2 million to boost AI solutions
Tue, 28th Jan 2025
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data analytics
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digital transformation
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ai
Applied Labs has secured USD $4.2 million in funding to enhance AI solutions, aiming to improve business operations and customer support reliability.
Alibaba Cloud leads 2024 Magic Quadrant for 5th year
Thu, 23rd Jan 2025
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encryption
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fintech
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genai
Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.
Salesforce introduces Industries AI to revolutionise sectors
Thu, 12th Sep 2024
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edutech
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digital transformation
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martech
Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.
SnapLogic survey reveals crippling costs of outdated technology
Thu, 18th Jul 2024
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genai
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ai
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productivity
Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.
Brightcove partners with FrightPix to launch niche streaming service
Mon, 17th Jun 2024
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uc
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ios
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apple
Brightcove partners with FrightPix to launch a free ad-supported streaming service focused on horror, thriller, and true crime content in the US.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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uc
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.