Customer Satisfaction stories - Page 9

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

Juniper Networks has unveiled its enhanced Partner Advantage programme for 2025, designed to equip partners with resources for greater growth and profitability.

The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.

EPAM Systems is expanding its partnership with Google Cloud to deliver AI-powered solutions across media, energy, and retail sectors, driving digital transformation.

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

Karl Triebes has been appointed Chief Product Officer at Ivanti, bringing over 30 years of tech expertise to enhance product strategy and customer satisfaction.

Tata Consultancy Services has become the second global IT services brand to surpass a staggering brand valuation of USD $21.3 billion, marking an 826% growth since 2010.

Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.

Shippit launches Shippit International, a cutting-edge cross-border shipping service to help Australian retailers tackle rising costs and boost their global presence.

Nebula Global Services partners with IT specialist Ampito to fast-track global expansion. The collaboration leverages Nebula's network and sustainability focus.

Only 25% of UK businesses perceive themselves as cybersecurity leaders, highlighting tech connectivity's impact on performance and resilience.

Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.

ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border eCommerce returns efficiently.

NICE's 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.

Colt Technology Services is set to invest EUR €100 million to expand into six Asian markets, aimed at boosting digital infrastructure and cloud adoption in the APAC region.

Turn/River Capital invests in Paessler AG to fuel growth and global expansion of its IT and OT monitoring solutions, marking a significant milestone for the company.

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

Salient Predictions introduces an upgraded model aimed at transforming risk management in key sectors such as energy, agriculture, and insurance, offering advanced foresight for weather-related disasters.

FPT Software, Vietnam's tech giant, reports over $1bn global revenue; a first in the nation's IT sector.

73% of online shoppers expect two-day delivery, underlines new ChannelAdvisor survey on global consumer trends.