Customer Satisfaction stories - Page 3

APAC's booming USD 5.6 trillion grocery market faces delivery delays as retailers strive to ensure fast, accurate online order fulfilment and customer satisfaction.

Avalara has won the 2026 Buyer's Choice Award from TrustRadius, praised by customers for excelling in tax compliance tools and service quality.

Hands-on virtual labs are transforming SaaS training, helping customers master complex products faster and boosting adoption, satisfaction and retention.

Success in perishable direct-to-consumer fulfilment hinges on intentional planning from cart to doorstep, balancing cost, speed, and customer satisfaction.

project44 grows new annual recurring revenue by over 40% and reaches operational cash flow breakeven amid rapid AI-driven expansion in supply chain solutions.

Black Kite launches AI Agent to automate third-party cyber risk investigation, reporting and decision-making, boosting efficiency for security teams worldwide.

Mutual Benefit Group has launched One Inc's ClaimsPay platform to offer faster, digital claims payments and expanded vendor choices for 58,000 policyholders.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

Verification ensures manufacturers avoid costly errors by aligning product configurations across design, sales and production systems amid growing complexity.

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

New research reveals 75% of firms see revenue growth from digital accessibility, linking it to improved user experience, customer satisfaction and brand reputation.

Supply chain disruptions persist as 91% of retailers face revenue losses during peak season, with 84% reporting increased delivery complaints, says DP World study.

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

New research reveals digital accessibility boosts growth, revenue and innovation, with 75% of firms reporting increased revenue from accessibility programmes.

Most firms use AI, but only a small fraction have scaled it widely, says McKinsey, with just 39% seeing notable financial benefits so far.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

ST Engineering iDirect launches an AI-powered platform to predict and fix satellite network issues, enhancing reliability and cutting operational costs for operators.

Digital.ai's 18th State of Agile Report reveals AI is now central to software delivery, driving a new era of autonomous Agile practices globally.