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Customer retention Stories - Page 17

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Customer retention stories

Geekflare pivots from publishing to launch SaaS tools
Software-as-a-Service

Geekflare pivots from publishing to launch SaaS tools

Geekflare shifts from pure tech publisher to SaaS, launching Geekflare AI and Geekflare API after surpassing 100 million global readers.

By Catherine Knowles • 3 min read • Thu, 12th Feb 2026
Rapid7 crowns Orro APJ Partner of the Year for 2026
Customer Experience

Rapid7 crowns Orro APJ Partner of the Year for 2026

Rapid7 names Orro its 2026 APJ Partner of the Year as four other Australian security specialists secure top regional award honours.

By Mark Tarre • 3 min read • Thu, 12th Feb 2026
Xero Analytics adds AI cash forecasts & ops metrics
Unified Communications

Xero Analytics adds AI cash forecasts & ops metrics

Xero is boosting its Analytics tool with AI cash flow forecasts, behavioural insights and operational metrics on shareable visual dashboards.

By Karen Joy Bacudo • 4 min read • Wed, 11th Feb 2026
Nebula links partner rewards to ESG outcomes at renewal
Customer Experience

Nebula links partner rewards to ESG outcomes at renewal

Nebula launches an Impact Rewards scheme that ties partner renewal perks to carbon credits, social housing upgrades and service governance.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Exclusive: Celonis' Kerry Brown warns CIOs to 'remove chaos'
Data Analytics

Exclusive: Celonis' Kerry Brown warns CIOs to 'remove chaos'

Celonis touts digital twins and process data as the missing link to turn scattered enterprise AI experiments into measurable business gains.

By Melania Watson • 5 min read • Tue, 10th Feb 2026
Exclusive: How email still reigns supreme for small business marketing
Customer Experience

Exclusive: How email still reigns supreme for small business marketing

Constant Contact doubles down on AI-driven tools while keeping email the core link between small businesses and their customers.

By Melania Watson • 6 min read • Tue, 10th Feb 2026
Technology and the Shift in Managing 'Personalised Offers'
Data Analytics

Technology and the Shift in Managing 'Personalised Offers'

Retailers are racing from blunt discounts to AI-driven one-to-one offers, promising sharper margins and loyalty in APAC's crowded market.

By Jonathan Reeve • 7 min read • Mon, 9th Feb 2026
Identity Digital leader named in CRN 2026 Channel Chiefs
Software-as-a-Service

Identity Digital leader named in CRN 2026 Channel Chiefs

Identity Digital names CRO Matt Overman to CRN's 2026 Channel Chiefs list, spotlighting its growing domain partner ecosystem and strategy.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 6th Feb 2026
Asia Pacific Loyalty Awards 2026 finalists revealed
Data Analytics

Asia Pacific Loyalty Awards 2026 finalists revealed

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
Qualtrics names Jason Maynard CEO to drive AI growth
Software-as-a-Service

Qualtrics names Jason Maynard CEO to drive AI growth

Qualtrics appoints Oracle veteran Jason Maynard as CEO to spearhead AI expansion and steer its pending USD $6.75 billion Press Ganey deal.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
Oz Pearlman to headline AI-focused FICO World 2026
Data Analytics

Oz Pearlman to headline AI-focused FICO World 2026

Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.

By Sofiah Nichole Salivio • 3 min read • Tue, 3rd Feb 2026

Stories from Other Regions

Customer retention stories

Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Sendr unveils AI videos to rescue abandoned baskets
Customer Experience

Sendr unveils AI videos to rescue abandoned baskets

UK startup Sendr launches AI-personalised videos for eCommerce, claiming a 33% uplift in abandoned-cart revenue and 10x more clicks.

By Kaleah Salmon • 4 min read • Wed, 11th Feb 2026
UK health spending shifts from January spikes to habit
Data Protection

UK health spending shifts from January spikes to habit

UK health and wellbeing spend is smoothing into year-round habits, with fewer shoppers spending more and January gym spikes fading.

By Karen Joy Bacudo • 4 min read • Wed, 11th Feb 2026
Mailchimp boosts eCommerce tools with wider SMS rollout
Software-as-a-Service

Mailchimp boosts eCommerce tools with wider SMS rollout

Mailchimp expands eCommerce tools and AI-driven automation, rolling out SMS to 34 new EMEA markets to boost small business marketing ROI.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Feb 2026
Sortd surges with AUD $8m holiday sales & 96% user lift
Customer Experience

Sortd surges with AUD $8m holiday sales & 96% user lift

Wishlist app Sortd rides holiday boom with AUD $8m in sales, 96% user growth and revenue up more than 600% across peak Q4 trading.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Loop links with Sendcloud to boost EU returns options
Customer Experience

Loop links with Sendcloud to boost EU returns options

Loop integrates Sendcloud into Ship by Loop 2.0, giving Shopify merchants wider UK and EU carrier choice for simpler, label-free returns.

By Kaleah Salmon • 3 min read • Thu, 5th Feb 2026
Security tops 2026 tech spend for Australian retailers
Data Protection

Security tops 2026 tech spend for Australian retailers

Security, privacy and data protection will command the biggest tech spend for Australian retail SMBs in 2026, ahead of AI and global growth.

By Mark Tarre • 4 min read • Tue, 3rd Feb 2026