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Flute study says bad payments drive small business losses
Fintech

Flute study says bad payments drive small business losses

A poor checkout can cost local merchants repeat trade, with 55% of consumers saying one bad payment experience would stop or deter them returning.

By Karen Joy Bacudo • 3 min read • Last week
Alkami expands Plaid tie-up for linked banking data
Digital Transformation

Alkami expands Plaid tie-up for linked banking data

Banks and credit unions using Alkami will get built-in Plaid connectivity, cutting implementation work and helping reduce fraud risk.

By Karen Joy Bacudo • 3 min read • Last week

Global Stories

Customer retention stories

AvePoint lifts annual recurring revenue guidance after Q2
Disaster Recovery

AvePoint lifts annual recurring revenue guidance after Q2

Second-quarter growth in SaaS revenue and cash generation prompted the company to raise its full-year annual recurring revenue outlook.

By Karen Joy Bacudo • 3 min read • Yesterday
Cvent says APAC events now use AI in everyday work
Software-as-a-Service

Cvent says APAC events now use AI in everyday work

Event planners are now using AI to cut routine work and prove returns, as Cvent says APAC has moved past the experiment phase.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Unit4 appoints Stuart Nash as Chief Operating Officer
Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • 2 days ago
Why enterprise AI must learn to act, not just talk
Digital Transformation

Why enterprise AI must learn to act, not just talk

Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.

By Albert Nel • 6 min read • 2 days ago
Scoot uses AI to speed up customer feedback analysis
Data Protection

Scoot uses AI to speed up customer feedback analysis

Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
LeanDNA appoints vice presidents in customer success push
Software-as-a-Service

LeanDNA appoints vice presidents in customer success push

Manufacturers using LeanDNA's software may see faster returns as the company expands its customer success and services leadership team.

By Mark Tarre • 4 min read • 3 days ago
Thryv & Wix unveil partnership for small businesses
Software-as-a-Service

Thryv & Wix unveil partnership for small businesses

Small service firms could get a single platform for websites, bookings, marketing and payments if the tie-up is rolled out as planned.

By Karen Joy Bacudo • 4 min read • 3 days ago
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • 3 days ago
Chargebee & Twikey link billing with bank payments
Software-as-a-Service

Chargebee & Twikey link billing with bank payments

Finance teams could cut manual reconciliation as the new link feeds bank payment status back into Chargebee in real time for SEPA collections.

By Karen Joy Bacudo • 4 min read • 5 days ago
Octave names Veris geospatial partner in Australia
Smart Cities

Octave names Veris geospatial partner in Australia

Customers in government and defence will get local support in Australia and New Zealand as Veris takes on Octave's geospatial software distribution.

By Sean Mitchell • 4 min read • 5 days ago
Gorilla launches pre-billing layer for energy retailers
Software-as-a-Service

Gorilla launches pre-billing layer for energy retailers

By automating complex contract logic, the software aims to cut billing errors, disputes and margin leakage for energy retailers.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Customer retention stories

Elula's Sweeper wins work as regulators tighten scrutiny
Digital Transformation

Elula's Sweeper wins work as regulators tighten scrutiny

As scrutiny intensifies, the AI tool is helping firms spot billing and compliance errors sooner, reducing fines, remediation costs and customer harm.

By Sean Mitchell • 4 min read • 5 days ago
Constructiv & Duda launch AI lead-routing websites
Software-as-a-Service

Constructiv & Duda launch AI lead-routing websites

Missed construction enquiries could fall as supplier sites now redirect unanswered leads to verified rivals within seconds, cutting delays and lost work.

By Mark Tarre • 4 min read • 5 days ago
Saviynt tops USD $300 million ARR & launches Zuma AI
Software-as-a-Service

Saviynt tops USD $300 million ARR & launches Zuma AI

The rise of AI agents is forcing security teams to rethink access controls, as the identity vendor passes USD $300 million in ARR.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Revolut partners OpenAI to add ChatGPT Go to plans
Software-as-a-Service

Revolut partners OpenAI to add ChatGPT Go to plans

Millions of Revolut customers will get OpenAI's ChatGPT Go free for up to a year, as the fintech bundles AI into its paid plans.

By Mark Tarre • 4 min read • Last week