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Customer Feedback Stories - Page 7

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Customer Feedback stories

Exclusive: Tanium's Matt Quinn on automating endpoint management
Data Analytics

Exclusive: Tanium's Matt Quinn on automating endpoint management

Matt Quinn, Chief Technology Officer at Tanium, champions the transformative potential of autonomous endpoint management, promising efficiency and cost savings for IT teams.

By Melania Watson • 4 min read • Wed, 29th Jan 2025
Dynatrace earns Customers' Choice in 2024 Gartner report
Digital Transformation

Dynatrace earns Customers' Choice in 2024 Gartner report

Dynatrace has clinched the Customers' Choice title in the 2024 Gartner Peer Insights report for Observability Platforms, earning a stellar 4.6 out of 5 rating.

By Sean Mitchell • 3 min read • Tue, 28th Jan 2025
Qlik named 2024 Customers' Choice for analytics platform
Data Analytics

Qlik named 2024 Customers' Choice for analytics platform

Qlik has been named a 2024 Gartner Peer Insights Customers' Choice for Analytics and Business Intelligence Platforms, highlighting its strong user satisfaction.

By Kaleah Salmon • 3 min read • Wed, 15th Jan 2025
SentinelOne honoured as 2024 Gartner Customers' Choice
Endpoint Protection

SentinelOne honoured as 2024 Gartner Customers' Choice

SentinelOne has been named a 2024 Gartner Peer Insights Customers' Choice for Cloud-Native Application Protection Platforms, receiving high praise from users.

By Catherine Knowles • 3 min read • Tue, 7th Jan 2025
Optimizely named leader in Forrester Wave for EO solutions
Customer Experience

Optimizely named leader in Forrester Wave for EO solutions

Optimizely has been named a leader in Forrester's Q4 2024 Wave report for Experience Optimisation Solutions, excelling in Strategy and Current Offering categories.

By Kaleah Salmon • 2 min read • Thu, 19th Dec 2024
Vectra AI named leader in 2024 IDC MarketScape report
Semiconductors

Vectra AI named leader in 2024 IDC MarketScape report

Vectra AI has been named a leader in the IDC MarketScape: Worldwide Network Detection and Response 2024 Vendor Assessment, lauded for its AI-driven capabilities.

By Melania Watson • 3 min read • Tue, 17th Dec 2024
AUSIEX enhances engagement with NICE CXone integration
Data Analytics

AUSIEX enhances engagement with NICE CXone integration

AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.

By Melania Watson • 2 min read • Tue, 26th Nov 2024
Thryv unveils AI tool to streamline review responses
Customer Experience

Thryv unveils AI tool to streamline review responses

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
DeepL launches real-time speech translation products
Customer Experience

DeepL launches real-time speech translation products

DeepL has launched its voice translation solution, DeepL Voice, enabling real-time spoken translations for meetings and conversations across multiple languages.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
ADT Security announces re-entry into security guarding
IoT Security

ADT Security announces re-entry into security guarding

ADT Security is re-entering Australasia's guarding market with Signature Security Group, launching AI-driven video guarding and live response.

By Sean Mitchell • 2 min read • Wed, 30th Oct 2024
Brightcove expands AI Suite with text-to-video pilot
Hyperscale

Brightcove expands AI Suite with text-to-video pilot

Brightcove plans to launch an AI-Text-to-Video pilot in Q1 2025, enhancing content management with new features like automated thumbnail creation.

By Melania Watson • 2 min read • Wed, 30th Oct 2024

Stories from Other Regions

Customer Feedback stories

New Look partners with Medallia for customer insights
Data Analytics

New Look partners with Medallia for customer insights

New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.

By Kaleah Salmon • 2 min read • Fri, 24th Jan 2025
Jollibee partners with Qualtrics to boost customer experience
Customer Experience

Jollibee partners with Qualtrics to boost customer experience

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025
G+D unveils BPS C evo to enhance cash-handling efficiency
Customer Experience

G+D unveils BPS C evo to enhance cash-handling efficiency

Giesecke+Devrient has unveiled the BPS C evo, a banknote processing system designed to enhance efficiency and security in cash operations.

By Catherine Knowles • 3 min read • Thu, 19th Dec 2024
Australians increasingly turn to AI chatbots for holiday shopping
Customer Relationship Management

Australians increasingly turn to AI chatbots for holiday shopping

A new study reveals that nearly a third of Australian shoppers are embracing AI chatbots for holiday shopping, marking a shift in consumer behaviour.

By Teleperformance • 4 min read • Wed, 18th Dec 2024
Exclusive: Smartsheet's Miya McClain discusses expanding enterprise efficiency
Software-as-a-Service

Exclusive: Smartsheet's Miya McClain discusses expanding enterprise efficiency

Miya McClain of Smartsheet highlights the importance of customer feedback in enhancing enterprise efficiency with new features like Collections and AI integration.

By Melania Watson • 6 min read • Fri, 22nd Nov 2024
Exclusive: Farm Focus CEO highlights tech-driven transformation in farming
Agricultural Technology

Exclusive: Farm Focus CEO highlights tech-driven transformation in farming

As farmers face growing challenges, Farm Focus is embracing technology to lead a transformation in financial management for New Zealand's agricultural sector.

By Melania Watson • 6 min read • Wed, 13th Nov 2024
Australian banks missing growth opportunity with SMEs
Customer Experience

Australian banks missing growth opportunity with SMEs

A new report reveals Australian banks are missing out on opportunities with SMEs, as only 40% of customers feel positive about their banking providers.

By Melania Watson • 3 min read • Wed, 30th Oct 2024