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Customer engagement Stories - Page 50

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Customer engagement stories

Twilio recognised as leader in IDC MarketScape for CDP 2024
Customer Experience

Twilio recognised as leader in IDC MarketScape for CDP 2024

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Thoughtworks partners with AWS to advance GenAI in Asia
Hyperscale

Thoughtworks partners with AWS to advance GenAI in Asia

Thoughtworks has teamed up with Amazon Web Services to boost generative AI solutions for industries across the Asia Pacific, enhancing customer engagement and productivity.

By Melania Watson • 3 min read • Fri, 13th Dec 2024
Sinch reveals insights on 2024 Black Friday shopping trends
Customer Experience

Sinch reveals insights on 2024 Black Friday shopping trends

Sinch reports that Black Friday and Cyber Monday generated USD $118.2 billion in November 2024, highlighting consumer demand for personalised, omnichannel engagement.

By Shannon Williams • 3 min read • Thu, 12th Dec 2024
Yamaha collaborates with Informatica for AI data insights
Customer Experience

Yamaha collaborates with Informatica for AI data insights

Yamaha has chosen Informatica's Master Data Management to unify data from over 200 systems, aiming for enhanced insights and improved customer engagement.

By Melania Watson • 2 min read • Wed, 11th Dec 2024
Aampe raises USD $18 million to boost AI personalisation
Fintech

Aampe raises USD $18 million to boost AI personalisation

Aampe has secured USD $18 million in Series A funding to enhance its AI agents that personalise consumer app experiences worldwide.

By Melania Watson • 4 min read • Wed, 11th Dec 2024
Enhancing customer service through AI-powered personalisation
Data Analytics

Enhancing customer service through AI-powered personalisation

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

By Emily Bristow • 7 min read • Wed, 4th Dec 2024
Amperity unveils AI-driven Customer Data Cloud platform
Data Analytics

Amperity unveils AI-driven Customer Data Cloud platform

Amperity has launched its AI-driven Customer Data Cloud to enhance customer data management, aiming to transform vast data volumes into valuable business insights.

By Melania Watson • 3 min read • Wed, 4th Dec 2024
Generative AI to become enterprise cornerstone by 2025
Digital Transformation

Generative AI to become enterprise cornerstone by 2025

Generative AI is set to transform industries by 2025, moving from buzz to essential applications in customer engagement, healthcare, and decision-making.

By Shannon Williams • 3 min read • Tue, 3rd Dec 2024
How retail businesses can build loyalty this festive season despite financial constraints
Customer Experience

How retail businesses can build loyalty this festive season despite financial constraints

As the festive season approaches, retailers must adapt to financial pressures by leveraging digital loyalty solutions to attract and retain value-seeking customers.

By Anurag Vasisth • 3 min read • Mon, 2nd Dec 2024
Only 10% of Asian businesses ready for personalised growth
Digital Transformation

Only 10% of Asian businesses ready for personalised growth

A mere 10% of businesses in key Asian markets are ready to adopt experience-orchestrated models, highlighting significant data management challenges.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024

Stories from Other Regions

Customer engagement stories

Jac+Jack reports 19% ecommerce growth via Pattern partnership
Customer Relationship Management

Jac+Jack reports 19% ecommerce growth via Pattern partnership

Jac+Jack has reported a 19% revenue growth in ecommerce after partnering with Pattern, shifting focus to conversion-driven marketing strategies.

By Melania Watson • 3 min read • Fri, 13th Dec 2024
Mapp appoints James Brooke as new Chief Executive Officer
Customer Experience

Mapp appoints James Brooke as new Chief Executive Officer

Mapp has appointed James Brooke as its new Chief Executive Officer, marking a pivotal moment for the company as it aims to enhance growth and AI-driven innovation.

By Imee Dequito • 2 min read • Tue, 10th Dec 2024
ResetData bolsters senior team for CBD AI factory rollout
Customer Experience

ResetData bolsters senior team for CBD AI factory rollout

ResetData has strengthened its leadership team with four new appointments in Sydney and Melbourne to advance its national rollout of CBD AI factory data centres.

By Imee Dequito • 3 min read • Wed, 4th Dec 2024
Intelliworx reveals 2025 IT predictions for Aussie MSPs
Hybrid Cloud

Intelliworx reveals 2025 IT predictions for Aussie MSPs

Intelliworx has outlined its 2025 IT predictions, highlighting the crucial role of managed service providers in advancing cybersecurity and digital transformation in Australia.

By Shannon Williams • 3 min read • Tue, 3rd Dec 2024
Will Kirk teams up with BT to digitise UK heritage firms
Robotics

Will Kirk teams up with BT to digitise UK heritage firms

Will Kirk has teamed up with BT to promote tech adoption among UK heritage businesses, as research reveals two-thirds value technology for tradition.

By Kaleah Salmon • 3 min read • Tue, 3rd Dec 2024
Linnworks partners with Wowcher to enhance UK ecommerce
Customer Experience

Linnworks partners with Wowcher to enhance UK ecommerce

Linnworks has integrated with Wowcher, enabling ecommerce retailers to seamlessly manage sales, inventory, and orders within the Linnworks platform.

By Kaleah Salmon • 2 min read • Tue, 3rd Dec 2024
Twilio unveils Linked Audiences integration for Redshift
Hyperscale

Twilio unveils Linked Audiences integration for Redshift

Twilio has launched a public beta of Linked Audiences, enhancing personalised marketing capabilities for Amazon Redshift users, boosting engagement strategies.

By Melania Watson • 3 min read • Tue, 3rd Dec 2024
Gratifii & Fastter launch mobile plans as rewards
Unified Communications

Gratifii & Fastter launch mobile plans as rewards

Fastter has partnered with Gratifii to launch 'Member's Mobile' plans, aimed at delivering savings to 23 million users across Australia.

By Melania Watson • 2 min read • Fri, 29th Nov 2024