Customer Centricity stories
From listening to leading: Why the best customer strategies close the loop
Last month
#
cx
#
martech
#
ai
In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.
Amperity hires Bridget Perry as Chief Marketing Officer
Last month
#
data protection
#
digital transformation
#
cx
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Humanising technology: Why empathy is one of tech's most important leadership skills
Last month
#
digital transformation
#
iwd
#
opinion
As innovation accelerates, tech leaders say empathy and human insight now rival engineering prowess in driving meaningful impact.
Why diverse SaaS leadership must be a board priority
Last month
#
digital transformation
#
risk & compliance
#
erp
Homogeneous leadership in SaaS is more than a cultural concern; it is a strategic risk that stifles innovation, resilience and commercial performance.
All you need is intention: Creating purpose in product management
Last month
#
digital transformation
#
partner programmes
#
ai
As AI reshapes work, product managers must lead with human intention, turning clear purpose into products that truly serve people.
How insurance providers are making their customer data AI ready
Fri, 27th Feb 2026
#
data analytics
#
digital transformation
#
cx
Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.
Zoho marks 30 years as paying customer base tops 1m
Thu, 19th Feb 2026
#
saas
#
crm
#
digital transformation
Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.
Siemens' Nanjing plant named WEF Global Lighthouse
Fri, 16th Jan 2026
#
digital transformation
#
iot
#
iiot
Siemens' “digital-native” Nanjing plant joins the World Economic Forum's Global Lighthouse Network for AI-driven productivity gains.
Calabrio appoints Frank Ciccone as new Chief Revenue Officer
Tue, 6th May 2025
#
uc
#
cx
#
martech
Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.