Contact Centre stories - Page 7
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Docufree partners with Allied Global to expand global customer base
Fri, 7th Jan 2022
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uc
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document management
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ecm
The agreement will provide Allied Global with the ability to offer Docufree's cloud based document-management solutions to its growing customer base.
Right-Hand announces expansion and new offerings for the APAC market
Tue, 14th Dec 2021
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uc
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risk & compliance
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cybersecurity
Cybersecurity firm Right-Hand expands to US and Australia, launching AI-powered platform to tackle business data breaches.
Cybercriminals increase attacks on vulnerable retailers as global supply chain crisis worsens
Thu, 4th Nov 2021
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uc
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ddos
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digital signage
Cybercriminals are increasing attacks on retailers amid the global supply chain crisis, warns cybersecurity firm Imperva.
Telstra now provides direct connection to Microsoft Azure Peering Service and Teams
Tue, 5th Oct 2021
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uc
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public cloud
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microsoft
Telstra is selected as a carrier for the Microsoft Azure Peering Service, a service enhancing customer connectivity, and Operator Connect for Microsoft Teams.
Microsoft and LinkedIn share latest data, product innovations for hybrid work
Thu, 16th Sep 2021
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uc
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hybrid & remote work
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microsoft
Microsoft and LinkedIn have unveiled new research and product updates to support organizations in adapting to hybrid work.
Microsoft Teams, ServiceNow, Gmail, Jira integrated for risk and compliance with 6click
Wed, 11th Aug 2021
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saas
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edutech
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uc
Microsoft Teams, ServiceNow, Gmail, Jira and others can now be integrated with 6clicks for risk and compliance processes.
DDoS attacks plateau in second quarter - Kaspersky
Wed, 4th Aug 2021
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uc
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ddos
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email security
DDoS attacks have decreased by 38.8% compared to Q2 2020, with China leading in SSH attacks but losing ground overall, says Kaspersky.
Adobe Sign and Adobe Experience Manager are now available as cloud services hosted on Azure
Wed, 4th Aug 2021
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uc
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digital signage
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public cloud
Adobe has announced the availability of Adobe Sign and Adobe Experience Manager as cloud services, both hosted on Microsoft Azure.
Datagate and NetSapiens partner to empower MSPs
Wed, 28th Jul 2021
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uc
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partner programmes
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risk & compliance
Datagate Innovation has partnered with NetSapiens to help managed service providers better understand their operations and grow their businesses.
EXCLUSIVE: The right to repair & why NZ must rethink the e-waste problem
Fri, 11th Jun 2021
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uc
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supply chain
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apple
What if there was a way to extend the lifespan of products before they end up in landfill? Device repairability seems like a logical step.
Dell unveils hybrid client to support evolving IT and user needs
Fri, 12th Mar 2021
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uc
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network infrastructure
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microsoft
Dell Technologies launches Dell Hybrid Client, a centrally managed client software solution for mobile and desktop devices.
AvePoint continues channel investment with new hire
Wed, 10th Feb 2021
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uc
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partner programmes
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microsoft
AvePoint appoints Jason Beal as SVP of Global Channel and Partner Ecosystems to expand relationships with service providers and integrators.
SMX partners with Microsoft to deliver email security solution for Office 365
Tue, 15th Dec 2020
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uc
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partner programmes
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email security
Email security provider SMX has launched its second co-sell solution since joining Microsoft's key partner programme.
Kroll expands data breach notification support for AU businesses
Fri, 13th Nov 2020
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uc
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breach prevention
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cybersecurity
Risk solutions provider Kroll has expanded its breach notification services to assist Australian organisations with data breaches.
Genesys 'Leader' in Magic Quadrant for contact centre-aaS
Thu, 12th Nov 2020
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crm
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uc
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martech
Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
Microsoft to launch cloud service for healthcare firms
Mon, 28th Sep 2020
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uc
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healthtech
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microsoft
Microsoft is launching a dedicated cloud service for healthcare, aiming to improve connectedness for healthcare firms and patients.
IDC: Worldwide spending on AI to double over next four years
Thu, 27th Aug 2020
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uc
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martech
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supply chain
Global spending on artificial intelligence (AI) is set to double by 2024, reaching $110 billion, according to research firm IDC.
Genesys launches multi-cloud architecture for contact centres
Wed, 19th Aug 2020
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crm
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uc
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public cloud
Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
Microsoft spruces up Teams platform with several new features
Thu, 16th Jul 2020
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uc
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hybrid & remote work
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microsoft
A new set of features to help virtual interactions become more engaging as the world pivots towards a stronger combination of remote and in-office working.
Kiwis and Aussies among most concerned globally about data privacy
Mon, 29th Jun 2020
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uc
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data protection
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data privacy
New research from Genesys finds the two neighbours value their data privacy more than other regions - but, as always, there are key differences of opinions too.