Cloud Platform-as-a-Service (CPaaS) stories

8x8 appoints Maxine Eunson as Head of Public Sector UK, reinforcing its commitment to support public organisations through growing digital challenges.

Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region’s booming customer communications market.

Optus has launched API Connect with Vonage, offering secure, scalable telecom APIs that integrate real-time communications directly via the Optus network.

Sinch is named a Tier 1 vendor in ROCCO’s 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.

Twilio partners with Microsoft in a multi-year deal to boost enterprise conversational AI, enhancing customer engagement through advanced AI and Azure integration.

Sinch partners with OneReach.ai to launch AI-powered agentic experiences, enhancing global customer communication across messaging, voice, and email channels.

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.

Comms Group achieved record March 2025 revenue of $5.0 million, driven by global expansion and major new contract wins across diverse sectors.

Alcatel-Lucent Enterprise has partnered with Westcoast to distribute an extensive range of communications and networking technologies across the UK and Ireland.

Radware has expanded its business with a CPaaS provider in a multimillion-dollar deal for advanced hybrid cloud DDoS protection services.

A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.

Vonage and SAP partner to integrate Vonage’s APIs with SAP Business AI, enhancing enterprise intelligence with generative AI, business insights, and digital experiences.

Yariv Dafna, with nearly 20 years of finance and business management experience, joins Infobip as CFO to help drive the company's continued growth.

Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.

A Swedish report exposes a disturbing surge in Artificial Inflation of Traffic (AIT) fraud, with 20 billion fraudulent SMS messages costing organisations a total of $1.16 billion in 2023.

A study by XConnect and Mobilesquared reveals CPaaS providers are expected to lose nearly a quarter of trust in SMS platforms between 2023 and 2025 due to potential fraud risks.

Gamma Communications has strategically acquired international SMS and voice services provider, Coolwave Communications, bolstering its global presence and voice services.

Tata Communications acquires global CPaaS player Kaleyra, bolstering cutting-edge customer interaction capabilities.

The additional module will be available as part of Quadient's accounts receivable management automation and provide precise financial analysis.