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Business Process Outsourcing (BPO) Stories - Page 2

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Business Process Outsourcing (BPO) stories

Vistra appoints Chief AI & Digital Officer Damian Leach
Software-as-a-Service

Vistra appoints Chief AI & Digital Officer Damian Leach

The appointment underlines Vistra’s push to unify services as clients demand quicker, more secure access to compliance data across markets.

By Sofiah Nichole Salivio • 3 min read • Wed, 8th Apr 2026
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Sat, 4th Apr 2026
Gamma expands APAC cloud comms portfolio in four markets
Digital Transformation

Gamma expands APAC cloud comms portfolio in four markets

Gamma launches its Global Communications Enablement cloud portfolio across Australia, New Zealand, Singapore and the Philippines.

By Sofiah Nichole Salivio • 3 min read • Mon, 23rd Mar 2026
Vistra & G-P launch unified path for global hiring
Customer Experience

Vistra & G-P launch unified path for global hiring

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

By Karen Joy Bacudo • 4 min read • Thu, 5th Mar 2026
MindBridge & Genpact partner on AI audit analytics
Data Analytics

MindBridge & Genpact partner on AI audit analytics

MindBridge and Genpact forge global alliance to embed AI-driven audit analytics into enterprise risk consulting and financial assurance work.

By Mark Tarre • 4 min read • Wed, 18th Feb 2026
Paragon buys majority stake in South Yorkshire firm Parseq
Unified Communications

Paragon buys majority stake in South Yorkshire firm Parseq

Paragon has acquired a majority stake in South Yorkshire outsourcing specialist Parseq from Parabellum, boosting its back-office and payments arm.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026
Capita cuts hiring time by 43% with Workday AI tools
Unified Communications

Capita cuts hiring time by 43% with Workday AI tools

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026
Virtual Spotter grows in US with lean direct debit model
Fintech

Virtual Spotter grows in US with lean direct debit model

Virtual Spotter makes US its biggest market as lean direct debit model cuts gym admin by 65 hours and AUD $1.4k a month per client.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026
Contact centres report rising morale but AI doubts grow
Unified Communications

Contact centres report rising morale but AI doubts grow

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 30th Jan 2026
Wipro unveils unified AI-led enterprise functions model
Data Analytics

Wipro unveils unified AI-led enterprise functions model

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

By Sofiah Nichole Salivio • 4 min read • Fri, 30th Jan 2026

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Employment Hero launches HeroForce to ease compliance burden
Human Capital Management

Employment Hero launches HeroForce to ease compliance burden

Australian employers could cut duplicated HR costs as Employment Hero rolls out a platform to handle payroll and award compliance.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 22nd Apr 2026
UK accountants adopt AI hybrid model to ease staff shortages
Digital Transformation

UK accountants adopt AI hybrid model to ease staff shortages

Staff shortages could leave GBP £2-4 billion in annual fees unrealised as firms use AI and outsourced teams to handle compliance work.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026
Hostplus signs five-year IT services deal with Interactive
Digital Transformation

Hostplus signs five-year IT services deal with Interactive

Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Capita expands Multiverse AI training to 750 staff
Digital Transformation

Capita expands Multiverse AI training to 750 staff

Capita expands its Multiverse AI training to 750 staff, after early cohorts saved 10 hours a week each and delivered 400 automation projects.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Customs moves up agenda as Europe firms stay reactive
Data Analytics

Customs moves up agenda as Europe firms stay reactive

Customs climbs Europe's boardroom agenda, but survey finds firms still under-resourced, outsourcing heavily and reacting to trade shocks.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
Mphasis lifts Q3 revenue as AI deals top USD $428m
Digital Transformation

Mphasis lifts Q3 revenue as AI deals top USD $428m

Mphasis Q3 revenue rises on AI-led projects as it secures new deals worth USD $428m, boosting growth despite flat sequential profit.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026
Jack Rankin MP sees AI reshape customer service jobs
Digital Transformation

Jack Rankin MP sees AI reshape customer service jobs

Jack Rankin hails ArvatoConnect's AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.

By Sofiah Nichole Salivio • 4 min read • Wed, 21st Jan 2026
UK CFOs put AI at heart of strategy & productivity push
Data Analytics

UK CFOs put AI at heart of strategy & productivity push

UK CFOs are ramping up AI investment and taking charge of digital strategy, betting on productivity gains if tools fit existing finance workflows.

By Shannon Williams • 5 min read • Thu, 15th Jan 2026