8x8 stories
8x8 launches AI Studio for customer experience agents
3 days ago
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saas
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uc
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data protection
8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.
8x8 wins Gold for Engage at New York design awards
Last week
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saas
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uc
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digital transformation
8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.
8x8 wins CRN channel honours & nine Palomarr awards
Last month
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uc
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cx
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martech
8x8 is bolstering its partner-led push after CRN named two regional channel chiefs and Palomarr ranked its platform across nine categories.
8x8 launches Engage globally to extend customer CX
Last month
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uc
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data analytics
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digital transformation
8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
8x8 unveils Smart Assist to boost AI contact centres
Fri, 20th Feb 2026
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uc
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digital transformation
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cx
8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.
8x8 adds AI tools to contact centre and WhatsApp CX
Thu, 19th Feb 2026
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uc
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cx
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martech
8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.
Moltbook's AI agents spark growing security & brand fears
Thu, 5th Feb 2026
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saas
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uc
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data protection
Moltbook's boom in user-built AI agents is fuelling mounting warnings over cyber threats and brand damage as governance lags adoption.
8x8 sees AI customer interactions surge across voice, chat
Thu, 5th Feb 2026
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uc
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data protection
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digital transformation
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
8x8 extends Secure Pay for global digital payments
Fri, 23rd Jan 2026
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uc
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data protection
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manufacturing
8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.
8x8 & ULAP partner to boost global CX compliance & reach
Fri, 12th Sep 2025
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uc
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network infrastructure
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digital transformation
8x8 partners with ULAP Networks to tackle global CX compliance and connectivity challenges, expanding enterprise reach into 113 countries with reliable communication solutions.
8x8 & MNET partner to enhance secure banking customer service
Fri, 15th Aug 2025
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uc
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fintech
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cx
8x8 and MNET partner to enhance secure, real-time banking customer service by integrating CoreAccess+ with 8x8's CX platform for faster, safer authentication.
8x8 launches The Power of You campaign to spotlight customers
Fri, 8th Aug 2025
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uc
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cx
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martech
8x8 launches The Power of You campaign, spotlighting customer achievements and experiences over product features in a human-centred approach.
8x8 reports surge in AI-powered CX adoption & unveils new tools
Thu, 7th Aug 2025
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uc
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devops
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digital transformation
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Mon, 5th May 2025
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saas
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uc
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cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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uc
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Business as usual during COVID-19 for Aus company SafetyCulture
Thu, 7th May 2020
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uc
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hybrid & remote work
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contact centre
SafetyCulture, an Australian safety software firm, maintains normal operations during COVID-19 using 8x8 cloud platforms, supporting its 350 global staff.
8x8 video conference usage up 1000%
Sat, 4th Apr 2020
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uc
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hybrid & remote work
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video conferencing
8x8 Video Meetings platform sees monthly active users reach nearly 4.5 million worldwide, as video conferencing adoption accelerates.