Loop & Global-e partner to simplify global returns

Loop has announced a partnership with Global-e aimed at simplifying cross-border returns for merchants and customers worldwide.

The collaboration seeks to enhance return processes for Shopify brands by integrating Loop's portal with Global-e's e-commerce expertise to facilitate international expansion. As a result, merchants can expect a consistent returns experience across both domestic and international markets, leading to more efficient operations and increased customer trust.

The partnership allows Loop's merchants to handle international e-commerce complexities with greater ease through Global-e's role as Merchant of Record. By managing duties, taxes, and other related processes, the collaboration aims to reduce administrative overhead and unlock new revenue opportunities globally.

Key features of this integration include streamlined returns processes from various global locations, management of sophisticated return policies using Loop's Workflows feature, and improved revenue retention through offering store credit for international returns. Additionally, merchants will benefit from enhanced reporting, insight capabilities, and competitive international shipping rates via Global-e's extensive network of global carriers.

Hannah Bravo, CEO of Loop, stated, "Our new collaboration with Global-e sets a new standard for optimising cross-border commerce. This partnership combines our industry-leading expertise in returns management with Global-e's renowned global e-commerce capabilities, delivering a seamless solution for worldwide operations within a unified system. By consolidating global returns, merchants will be empowered to simplify operations, reduce inefficiencies and create a smoother experience for their customers no matter where they live."

Jon D'Alesio, Head of Shipping Operations and Customer Experience at GoRuck, shared his positive experience with the integration, saying, "Loop's integration with Global-e simplified our international expansion dramatically. We were able to launch in 50 new markets without the typical operational complexity that comes with cross-border returns. The unified experience streamlined internal processes, allowing us to scale efficiently while maintaining focus on growth."

Matthew Merrilees, CEO North America for Global-e, commented, "The global e-commerce market offers exciting opportunities for brands to scale their business and boost revenue. At Global-e, we are dedicated to helping our retail clients provide seamless return options and implement return strategies that meet shoppers' expectations while maintaining profitability for their brand. We are excited to integrate Loop into our comprehensive global e-commerce platform, offering merchants more flexibility and consistently delivering an enhanced experience, all while empowering them to drive sustainable growth."

Loop is the commerce operations platform that empowers Shopify brands to streamline their entire customer journey, reduce friction, and maximise revenue. Its end-to-end approach integrates capabilities that help brands simplify their operations and delight customers, from initial orders to returns and exchanges. 

Offering features like Workflows, Instant Exchanges, Offset, and AI-powered tracking and visibility, Loop aims to reduce costs, increases customer lifetime value, and retains revenue for more than 5,000 of the world's most-loved Shopify brands. Loop has processed over 70.5 million returns and counting, and has helped merchants retain more than $2.2 billion in revenue over the past seven years while delivering exceptional customer experiences.