Guidewire launches AI agent framework for insurers

Guidewire has launched its Qusar release with a new Agentic Framework for property and casualty insurers. The framework lets insurers build, deploy and manage AI agents on Guidewire Cloud Platform.

The release adds Guidewire-built agents for claims and underwriting, alongside coding and product design assistants for insurance software teams.

The framework is intended to give insurers access to AI agents within the core systems used for policy, claims and billing work. Insurers can choose different AI models for different tasks while retaining control over data, compliance and workflow management.

Among the first pre-built use cases are a claims summarisation tool for adjusters, an assistant for policy changes, and a conversational first notice of loss tool that guides claimants through initial reporting.

The claims summarisation function is designed to reduce the time adjusters spend reviewing notes. The policy change assistant supports underwriters and customer service staff handling amendments, while the first notice of loss tool gathers claim details through voice interaction.

Insurance Workflows

Guidewire is targeting a part of the insurance technology market where suppliers are embedding generative AI into operational systems rather than offering separate experimental tools. It argues the framework is built around insurance-specific workflows across the life cycle of a property and casualty policy.

Karlyn Carnahan, Executive partner at Celent, said insurers were looking for AI tools tied closely to business operations rather than stand-alone pilots.

"Insurers are increasingly recognising that AI value comes from deep integration with core business processes, not from isolated experimentation," said Karlyn Carnahan, Executive partner at Celent. "Agentic Framework addresses this directly by letting insurers deploy AI within their existing systems and workflows while maintaining operational control and compliance."

The focus on control reflects broader concerns across regulated industries about how AI systems access data, make recommendations and fit within existing governance structures. In insurance, those concerns are especially acute in claims, underwriting and customer communications, where errors can affect compliance and customer outcomes.

Developer Tools

Qusar also introduces developer and builder assistants that, according to Guidewire, understand its code base, programming languages, design patterns and configurations. The tools cover work across Gosu, Guidewire's Java-compatible programming language, integrations, its Jutro digital platform and serverless extensions.

Guidewire has also included tools for data and product teams. These include a Data Curation Assistant for Data Studio that converts plain language into SQL, and a Product Design Assistant for Advanced Product Designer that helps automate insurance product configuration.

Guidewire said internal productivity benchmarks showed the developer assistants helping teams deliver solutions more than 40% faster than generic coding assistants across standard configuration tasks. The figure is based on internal comparisons rather than an external industry study.

Diego Devalle outlined the company's approach to integrating the new functions into its cloud software.

"By building the Agentic Framework directly into Guidewire Cloud Platform, we are giving developers and AI builders the tools to engineer and safely deploy insurance-aware AI agents into their daily operations," said Diego Devalle, Chief product development officer at Guidewire. "Additionally, Developer Assistants help teams deliver solutions more than 40% faster than generic coding assistants*** by combining AI capabilities with the deep contextual knowledge embodied in our platform. Our customers and partners are already seeing the tangible benefits, using these tools to quickly build and deploy AI agents that support both developers and business users."

Customer Use

One early customer reference came from the Automobile Club of Southern California, which linked the tools to claims handling and workflow efficiency.

"Guidewire AI innovations are helping us transform how we support our teams and serve our members," said Garrett Anderson, Chief information officer at the Automobile Club of Southern California. "By using AI to summarise claims and streamline key insurance workflows, we're improving efficiency, helping our adjusters focus on higher-value work, and creating a stronger foundation for future innovation."

Some elements of the release are limited to early-access or restricted-availability customers. That means not all users of the cloud platform will be able to adopt every new function immediately, and availability may vary by region.

Guidewire serves more than 570 insurers in 43 countries, giving it a sizable installed base for rolling out AI tools into core property and casualty systems. The Qusar release illustrates how insurance software providers are trying to turn generative AI from a pilot technology into tools embedded in day-to-day underwriting, claims and product development work.