About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon - Page 2
Twilio survey finds conversational AI adoption gap widens
This month
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uc
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data protection
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digital transformation
Twilio survey shows conversational AI is moving from pilots to live use, with current adopters reporting stronger governance confidence and clearer business gains.
iProov report warns of soaring iOS injection attacks
This month
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uc
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data protection
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devops
iProov warns iOS injection attacks surged 1,151% in late 2025 as generative AI fuels deepfake impersonation and identity fraud.
Nearly 18% of business emails fail to reach inboxes
This month
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saas
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cx
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martech
Sinch Mailgun warns weak inbox placement and limited AI use are eroding email returns, with many firms unable to measure ROI confidently.
Qlik customer deployments show agentic analytics in use
This month
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data analytics
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digital transformation
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erp
Qlik says Compass Healthcare, Malmö Redhawks and Bystronic Group are using its agentic analytics in live workflows as Discovery Agent goes GA.
Only 14% of firms have clear AI strategy, study finds
This month
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digital transformation
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risk & compliance
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ai
Only 14% of Global 2000 firms have a clear AI strategy, with research warning many are deploying tools faster than accountability and workforce training.
Arctic Wolf wins Gartner Customers' Choice for MDR
This month
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cloud security
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cx
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martech
Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.
Attackers exploit trust in Blackpoint Cyber report
This month
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pam
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mfa
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cloud security
Blackpoint Cyber warns attackers are increasingly slipping in through trusted credentials, VPNs and remote tools, with fake CAPTCHA scams leading incidents.
KPMG says executives see managed services as key to AI
This month
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digital transformation
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partner programmes
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risk & compliance
Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.
Nutanix & NetApp launch virtualisation migration tie-up
This month
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storage
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virtualisation
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data protection
Nutanix and NetApp team up on migration tools to help enterprises modernise virtualised systems, cut complexity and bolster ransomware defences.
Retail websites worst for accessibility, report finds
This month
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cx
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martech
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risk & compliance
Shopping sites top accessibility failure list as WebAIM finds 71 errors per page and disabled users struggle to complete purchases.
UK enterprises move AI projects into production
This month
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digital transformation
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partner programmes
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ai security
UK enterprises press ahead with AI deployment as 94% warn of sprawl, while integration issues and legacy data remain major hurdles.
ActivTrak launches AI insights to track workplace use
This month
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saas
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data analytics
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digital transformation
ActivTrak rolls out AI Insights to help employers measure adoption, productivity and return on investment across workplace tools.
Cynomi launches GTM academy for MSP cybersecurity sales
This month
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partner programmes
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cybersecurity
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it services
Cynomi unveils practical go-to-market academy to help managed service providers package, price and sell cybersecurity services more effectively.
Production, service roles face highest automation risk
This month
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robots
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rpa
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automation
Planera study finds production and service roles face heavy automation pressure, with cashiers and machine operators among the most exposed.
Malta tops AI automation risk list in service jobs
This month
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digital transformation
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ai
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it department
Malta leads a new ranking of countries most exposed to AI automation as Planera says clerical, retail and hospitality roles face the greatest risk.
Appspace named Gartner leader in workplace experience
This month
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saas
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edutech
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uc
Appspace lands in Gartner's first workplace experience Magic Quadrant as suppliers race to bundle booking, visitor tools and communications.
AI at scale outpaces data trust, warns MIND study
This month
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data protection
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digital transformation
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physical security
MIND study finds most enterprises run generative AI at scale, yet many CISOs doubt data controls can keep pace with adoption.
Microsoft 365 EvilToken campaign hits hundreds daily
This month
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mfa
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cloud security
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phishing
Microsoft warns that 10 to 15 EvilToken phishing runs are launched daily, compromising hundreds of organisations through OAuth token abuse.
AHA names Rubrik preferred provider for hospital cyber resilience
This month
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data protection
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dr
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ransomware
American Hospital Association names Rubrik preferred cybersecurity provider for nearly 5,000 member hospitals amid rising ransomware risk.
Paysecure and Yaspa partner to link open banking platforms
This month
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data analytics
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fintech
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cx
Paysecure and Yaspa team up to add open banking, fraud controls and account-to-account payments to merchants' checkout flows.