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Cyber Monday stories

THE ICONIC scales Datadog to handle peak sales surges
DevOps

THE ICONIC scales Datadog to handle peak sales surges

THE ICONIC expands Datadog observability across AWS microservices to keep Black Friday traffic spikes and checkouts running smoothly.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026
Scurri hits 180m shipments & EUR €19.2bn eCommerce GMV
Digital Transformation

Scurri hits 180m shipments & EUR €19.2bn eCommerce GMV

Scurri processes 180m shipments in 2025 as eCommerce GMV hits EUR €19.2bn and its platform annualises at over 200m parcels into 2026.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Chargebacks surge threatens retailers' holiday profits
Data Analytics

Chargebacks surge threatens retailers' holiday profits

Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.

By Shannon Williams • 4 min read • Thu, 15th Jan 2026
Klaviyo predicts AI voice shopping & smart returns
Digital Transformation

Klaviyo predicts AI voice shopping & smart returns

Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026
Fulfilmentcrowd posts record global growth on peak days
Customer Experience

Fulfilmentcrowd posts record global growth on peak days

Fulfilmentcrowd posts record global peak-day growth as EU orders jump 28% on Cyber Monday and US volumes soar up to 80% on Black Friday.

By Sofiah Nichole Salivio • 4 min read • Mon, 12th Jan 2026
Criteo outlines agentic AI's next phase in eCommerce
Marketing Technologies

Criteo outlines agentic AI's next phase in eCommerce

Criteo says agentic AI will add a powerful new eCommerce layer, reshaping search, retail assistants and LLM ad models without replacing shops.

By Sofiah Nichole Salivio • 5 min read • Mon, 12th Jan 2026
Blue Yonder unveils AI upgrades for retail supply chains
Data Analytics

Blue Yonder unveils AI upgrades for retail supply chains

Blue Yonder rolls out fresh AI tools to tighten retail planning, boost fulfilment accuracy and speed up warehouse and logistics decisions.

By Mark Tarre • 5 min read • Mon, 12th Jan 2026
Black Friday peak as AI fuels longer online shopping wave
Customer Experience

Black Friday peak as AI fuels longer online shopping wave

Black Friday still delivered the peak online surge, but AI-driven search stretched shopping demand across a longer November window.

By Sofiah Nichole Salivio • 4 min read • Sat, 10th Jan 2026
US holiday online sales hit record on mobiles & AI
Gaming

US holiday online sales hit record on mobiles & AI

US holiday online sales hit a record USD $257.8 billion as shoppers shifted to mobiles, Buy Now Pay Later and generative AI search tools.

By Mark Tarre • 5 min read • Thu, 8th Jan 2026

Stories from Other Regions

Cyber Monday stories

Footasylum taps THG Fulfil for automated warehouse
Software-as-a-Service

Footasylum taps THG Fulfil for automated warehouse

The deal should reduce Footasylum's upfront costs and speed up its move to a denser goods-to-person system before peak trading.

By Sofiah Nichole Salivio • 4 min read • Last week
UK shoppers say Prime Day traps retailers in discount cycle
Marketing Technologies

UK shoppers say Prime Day traps retailers in discount cycle

More than half of UK shoppers say major sales events are pushing retailers into a race to the bottom, according to invent.ai research.

By Karen Joy Bacudo • 4 min read • Last month
Kevin Murphy lifts Amazon Australia revenue by 141%
Omnichannel

Kevin Murphy lifts Amazon Australia revenue by 141%

The move helped curb unauthorised sellers and win first-time shoppers, as unit sales jumped 115% quarter on quarter within four months.

By Mark Tarre • 4 min read • Last month
Marketers, don't miss the open goal this World Cup
Personalisation

Marketers, don't miss the open goal this World Cup

Last-minute shoppers are set to lift ad spend by USD $10.5 billion, but brands must reach hosts and fair-weather fans before kick-off.

By Esme Robinson • 4 min read • Last month
The rise of the strategic stock-up shopper
eCommerce

The rise of the strategic stock-up shopper

Sales events are now planning windows for households, with 70% of Australian adults bulk-buying at least one category, a survey shows.

By Brendan Straw • 4 min read • Last month
Holiday refunds surge, squeezing global retail margins
Data Analytics

Holiday refunds surge, squeezing global retail margins

Holiday refunds jumped 18.1% in 2025, with each USD $1 million in refunds costing retailers about USD $1.3 million once overheads are included.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026
Amazon threat pushes Australian retailers to speed up
Digital Transformation

Amazon threat pushes Australian retailers to speed up

Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
Mobile & AI power record UK online Christmas sales
Data Analytics

Mobile & AI power record UK online Christmas sales

UK shoppers spent a record GBP £26.9bn online over Christmas 2025, as mobile purchases surged and AI-driven referrals leapt from 2024.

By Mark Tarre • 3 min read • Tue, 20th Jan 2026