SurveyMonkey picks Checkout.com for payment handling
about 6 hours agoThe move should cut failed recurring card payments and help SurveyMonkey keep subscribers on its surveys and forms platform across key markets.
American stories
Zest launches AI restaurant concierge for group chats
The service keeps meal planning inside existing chats, using past dining behaviour to suggest restaurants and book tables without a separate app.
Ataccama launches headless MDM for AI agents & apps
It lets AI agents and business workflows query trusted master data directly, reducing duplicate records and easing manual stewardship work.
Oobit adds Cash App deposits for US stablecoin users
The integration aims to cut the steps needed to spend stablecoins, letting US customers move Cash App balances into Oobit as USDT or USDC.
MobileSphere adds verified financial texts to SLYNUMBER
The update aims to help SLYNUMBER users spot recognised banking texts more quickly, as scam messages continue to muddy trust in SMS alerts.
US consumers trust AI customer service if issues resolve
Trust, not novelty, now determines whether Americans will accept AI support, with preference rising when customers know their issue will be resolved.
Consumers favour AI agents when resolution is guaranteed
Trust matters more than novelty, with 28.8% of US consumers now choosing AI customer service when they know their issue will be resolved.
Editor Interviews
Conversations with technology leaders, founders and operators.
Adobe CTO on plans for AI agents to access Adobe tools
Customers could soon use ChatGPT, Gemini or Claude inside Adobe's creative apps, with some file-editing tools due in a private beta in early 2027.
Yesterday
Adobe plans MCP access for AI agents to desktop apps
Creative Cloud users may soon let outside AI agents drive Adobe apps for tasks such as rotoscoping and image hole filling, starting on desktop.
3 days ago
Inside Adobe's fast-moving AI partnerships team
Adobe is accelerating AI dealmaking as it pushes its models into rival platforms and brings outside systems into its own apps.
3 days ago
Exclusive: Adobe pushes for global AI creator protections
Creators could gain new protections from commercial AI style copying as Adobe lobbies regulators in several countries for clearer licensing rules.
4 days ago
Expert Opinions
More opinions →
Plan for the day the automation fails in the warehouse
Businesses risk costly disruption if warehouse robots meet damaged stock, poor data or a system outage, Thomax's Thomas Jackson warns.
about 14 hours ago
Holiday Promo Abuse: How Fake Sign-Ups Drain Your Sales Budget
Fake holiday sign-ups can drain margins, distort demand data and leave retailers paying discounts, shipping and support costs for worthless accounts.
about 14 hours ago
Why online retailers get declined in November: stock finance before peak season
Late October applications often fail because lenders see a cash trough, not a healthy seasonal retailer gearing up for November peak sales.
3 days ago
Why revenue leaders need a connected commerce chain
16 days ago
Holiday-Ready Retail: 5 Ways to Improve Customer Data Quality
18 days ago
6 Steps to Get Property Data Ready for Real Estate Technology
23 days ago
E-Commerce Data Quality: Prepare for Black Friday and Cyber Monday
25 days ago
Latest News
More news →
Holiday Reply Desk helps retailers handle Black Friday
It offers retailers a low-cost offline workflow for handling Black Friday support spikes without linking into live payment or order systems.
Foster Moore & Bundesanzeiger launch GRX venture
Businesses could soon verify company details faster across borders as Foster Moore and Bundesanzeiger's GRX pilot links official registers without a central database.
RapidCanvas buys Entytle to boost industrial aftermarket AI
The acquisition gives manufacturers a broader AI stack for turning installed equipment data into parts and service revenue without adding sales staff.
AWS & NFL launch fan stats platform on team trends
Fans can now dig into eight years of player-tracking data on NFL.com, as the new free hub tracks schemes, coverages and team identities.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interviews Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
David Shilovsky
Interviews Editor
David joins us from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interviews Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jake MacAndrew
Interviews Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key.
Analyst Insights
Industry research and analysis from leading firms.
Zendesk unveils outcome AI platform with unlimited pricing
Customers could see service bills shift from user licences to completed work, as Zendesk bets unlimited pricing will suit AI-driven support.
3 days ago
Kantata launches AI business intelligence for services
Professional services firms can now query their finance and delivery data in natural language, cutting delays that slow decisions on margins and staffing.
Last week
Cloudinary named Gartner Leader in digital asset management
The shift boosts Cloudinary's standing as brands race to automate image and video management across websites, apps and marketing channels.
Last month
Akeneo named Gartner leader in product data management
The ranking may bolster Akeneo's appeal to retailers and manufacturers seeking software to keep product data consistent across fast-changing sales channels.
Last month